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Terms & Conditions

Payment Policy

 At Craft 2 Cart Online Store - There are 6 methods / ways a customer can make payment for the goods purchased.

 (1) Credit Card

( 2) Debit Card

(3) Internet Banking

(4) Bank Transfer

(5) Send a DD by post

For Online Payments using Credit Cards / Debit Cards / Internet Banking, we have installed a Payment Gateway by the name of CITRUS at our online store. CITRUS is nothing but a Payment Gateway Solution Provider through we receive the payment sent by the Customer. All the Online Payments made by our customers by their CREDIT CARDS / DEBIT CARDS / INTERNET BANKING are directed to their secure confidential site from where they are routed towards us.

In case the Customer does not have the Credit Card / Debit Card, he need not worry. There are 3 more payment options he can bank upon:-

First one is to simply choose the COD ( Cash on Delivery ) method of payment. 

The Second one is to make a Demand Draft in favor of ‘SARV International’ payable at par and post it to our address as: SARV International ,812-814, SDC Euro Exotica ,Plot no 1-6 ,Shri Kushal Nagar , Near Sparsh Hospital , Sanganer , Jaipur -302029

Or else, the Customer can also send the payment via Bank Transfer, note down our bank details as below:

BANK DETAILS

Bank Name: Union Bank of India

A/C name: SARV International

A/C No.: 510501010034491

IFSC Code:- UBIN0574902

Branch  : Mansarovar Branch ,Jaipur

 

 

Privacy Policy

At "CRAFT2CART" , we respect our customers and understand that you may have concerns about privacy. So, we have instituted privacy policies intended to ensure that your personal information is handled safely and responsibly.

 

This privacy policy statement sets forth the privacy policy pertaining to this site, www.craft2cart.com  that is owned by M/S SARV International.  By using this site, you are agreeing to the terms set forth in this statement. Please note that this Privacy Policy Statement applies only to Personal Information that we collect on-line.

 

For purposes of this privacy policy statement, “Personal Information” means any information submitted to us via the site by which you can be personally identified, and may include your name, address, telephone number, e-mail address, and credit card information. Craft2Cart  collects personal information only when you voluntarily submit it to us, such as when placing a product order, returning an item, creating an account, subscribing to our e-mail program, or entering a contest.

 

Our web servers automatically recognize information regarding your domain name (or that of your internet access provider). We may use a technology called “cookies” to provide you with tailored information. A cookie is a small piece of data that the site can send to your browser, which may then be stored on your hard drive so the site can recognize you when you return. The use of cookies shows how our customers navigate through our web site and thus, allows us to make our site more responsive to your needs, by delivering a better and more personalized experience to you.

 

It is our policy to maintain all personal information as confidential except as may be necessary to fulfill a function listed below, and to use such personal information only for the following purposes:

 

1) For the specific purpose for which it was volunteered (for example, to complete a product purchase or process a return)

2) To contact you about the status of your orders

3) To notify you of product recalls or provide other information concerning products you purchased

4) To improve the content, appearance and utility of the site

5) To trace our visitors' use of the site for internal research purposes

6) To contact you to participate in market research

7) To notify our visitors of updates to the site

8) To send catalogues, printed materials, offers and other announcements to your home address

9) To send e-mail offers, announcements, or newsletters to your e-mail address

 

 

Our Service Partners:

 

On occasion, we contract with other companies to provide certain services, including credit card processing, shipping, e-mail distribution, changing mailing addresses, market research and promotions management. We provide these companies with only the information needed to perform their services and work closely with them to ensure that your privacy is protected. These companies are prohibited from using this information for their own marketing purposes or from sharing this information with others.

 

For your convenience, our website may contain links to other sites. When you use a link to go from our site to another web site, this privacy policy statement is no longer in effect. When contacting us, please be sure to provide us with your exact e-mail address, name, address and/or telephone number(s) in order to be sure we handle your request correctly. Please also note that each time we send you an e-mail message, we will give you the option to unsubscribe from our e-mail list by simply clicking the unsubscribe link.

 

 

Your Security at Craft2Cart

 

At Craft2Cart, we go to great lengths to keep your financial information private and safe. All financial transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. The ordering area of our site is 100% secure and safe. That means it is protected by state-of-the-art encryption technology. This sophisticated system encrypts your financial information to protect it during transmission. Other areas of our site (such as the product pages) do not require secure transmission. By keeping these areas non-secure, we assure that our site will load faster, so your shopping experience will be more enjoyable.

 

Refunds Policy

Refunds depend on how the Customer has made the initial Payment.

In case the payment has been sent to us using CHEQUE/ DD / BANK Transfer Option, We will refund the money, make a DD and send it to your registered address. 

In case you have used the online method of payment using CREDIT CARDS/ DEBIT CARDS, then the payment will be refunded by CITRUS directly into your account.

Return Cancellation Policy

As the product is very specific and your cart would be prepared on your demand . Once, the goods get sold, they are non returnable & non exchangeable. The Exchange can happen only under one  circumstances i.e. In case the goods received are different than the goods ordered.

The Orders can be cancelled or changes only within one hour of placing the Order.  Once we have processed your order & shipped out, it is impossible to cancel or change the order.

We take best care at our end to pack the goods / products ordered nicely in order to achieve 100% customer satisfaction.  But despite of our best attention & care, the goods might get damaged due to the carelessness of the Courier Agencies.  In such case, the customer has to write back to us with 24 hours of the receipt, with the photographs/ pictures of the damage caused, we will do the needful after reviewing the same.

Shipping Policy

CRAFT2CART takes 3-5 working days from the date of receipt of Order, receipt of Payment to ship out the Order.   Usually it shall take 3-4 days TRANSIT TIME by the India Post / Courier Company with in India, sometimes the destination address is in far remote areas which can make the deliveries longer than the usual. Sometimes the delivery gets delayed due to bad weather. During Festival times, many holidays occur,  it might take longer than the usual time of 8 days, say 12- 14 Days.

So normally you shall take into account usual 8 days to special 14 working days for the goods to reach you. 

Frequently Asked Questions

1) How Long will it take to deliver the Goods ordered ?

We at CRAFT2CART take 3-5 working days from the date of receipt of Order, receipt of Payment and then shipping out. It shall take 3-5 days TRANSIT TIME by the India Post / Courier Company with in India, sometimes the destination address is in far remote areas & sometimes the delivery gets delayed due to bad weather. So normally you shall take into account 8 working days for the goods to reach you.

During Festival times, it might take longer than the usual time of 8 days, say 12- 14 Days.

 


Step 2: You will be taken to Payment Page where you will have to make a choice how you need to make your payment – Your Credit Card / Debit Card/ Internet Banking / Bank Transfer or by DD.

Step 3: Continue to check out & confirm your order. Please remember, it is very important to check out in the last otherwise your order will not be placed successfully.

After the Payment is made through / via CITRUS Payment Gateway system, Please do not close the Payment Page, Kindly wait until you are directed back to our Craft2Cart page to generate a 5 digit order number

 

 

3) How are the Goods Packed ?

We at CRAFT2CART are very particular about packaging. It is very important that the goods ordered should reach the customer in fresh / good / original condition. To ensure the same, we pack the items in 5 ply strong / tough corrugated boxes. All the parcels are sent by air & not by surface, which further enhances the safety of the ordered goods.

 

 

6) If I do not have a Credit Card / Debit Card , How shall I make the Payment ?

In case the Customer does not have the Credit Card / Debit Card, he need not worry. There are 3 more payment options he can bank upon.

The First one is to simply choose the COD ( Cash on Delivery ) method of payment.

The Second one is to make a Demand Draft in favor of CRAFT2CART payable at par and post it to our address as: SARV International ,812-814, SDC Euro Exotica ,Plot no 1-6 ,Shri Kushal Nagar , Near Sparsh Hospital , Sanganer , Jaipur -302029

 

 

Or else, the Customer can also send the payment via Bank Transfer, note down our bank details as below:

BANK DETAILS

Bank Name: Union Bank of India

A/C name: SARV International

A/C No.: 510501010034491

IFSC Code:- UBIN0574902

Branch  : Mansarovar Branch ,Jaipur

 

 

7) How will I know if you have received my payment or not ?

Once you have made the Online Payment, You will get a CONFIRMATION mail from the payment gateway CITRUS. Secondly, you will also be receiving a mail from Craft2Cart stating that your payment has well been received.

 

8) What is CITRUS ?

CITRUS is nothing but a Payment Gateway Solution Provider through we receive the payment sent by the Customer. All the Online Payments made by our customers by their CREDIT CARDS / DEBIT CARDS are directed to their secure confidential site from where they are routed towards us.

 

9) Are the prices on Craft2Cart subject to change ?

Yes the Prices at our online store www.craft2cart are subject to change without notice.

 

10) Will I receive an invoice for my order ?

Yes all the goods purchased by our customer are invoiced & we send out his Invoice along with the product / goods. So you shall be receiving the invoice along with your delivery.

 

11) Will You replace the goods damaged while in transit ?

We take best care at our end to pack the goods / products ordered nicely in order to achieve 100% customer satisfaction. But despite of our best attention & care , the goods might get damaged due to the carelessness of the Courier Agencies. In such case, the customer has to write back to us with 24 hours of the receipt , with the photographs / pictures of the damage caused, we will do the needful after reviewing the same.

 

12) Can I exchange the goods after I have received them ?

Once, the goods get sold. They are non returnable & non exchangeable. The exchange can happen only under one  circumstances i.e.  In case the goods received are different than the goods ordered.

(ii) If the delivered goods do not meet with the description mentioned on our online store www.craftcart.com

 

13) Can I cancel or change my order ?

The Orders can be cancelled or changes only within one hour of placing the Order. Once we have processed your order & shipped out, it is impossible to cancel or change the order.

 

14) Can I club two orders & request for one dispatch ?

One dispatch for two different orders placed at two different times / dates can happen only if the earlier order has not been dispatched at the times we receive your request.

 

15) How can I expect my refund of money in case my order gets cancelled due to any reason ?

In case the payment has been sent to us using CHEQUE/ DD / BANK Transfer Option , We will refund the money , make a DD and send it to your registered address. In case you have used the online method of payment using CREDIT CARDS / DEBIT CARDS / INTERNET BANKING ,then the payment will be refunded by CITRUS directly into your account .